At 77 Studios, we want you to feel confident when shopping with us. If your order does not meet your expectations, our Refund & Return Policy explains when an item may be returned, how to request a return, and how refunds are handled.
Please review the following terms before sending an item back.
1. Return Eligibility
We accept eligible returns for items that meet the following conditions:
- The return request is submitted within 30 days of delivery.
- Items are unworn, unused, and in their original condition.
- Products are returned with original tags and packaging where applicable.
- Items must not have been washed, altered, damaged, or otherwise used.
- The product must be returned in a condition suitable for resale.
We reserve the right to refuse a return if the item does not meet these requirements.
2. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.
Non-returnable items may include:
- Items that have been worn or washed
- Products without original tags
- Personalized or customized products
- Items damaged after delivery due to customer use
- Gift cards or other non-returnable items
- Products purchased as final sale
If you are unsure whether your item qualifies for a return, please contact our customer support team before shipping it back.
3. How to Request a Return
To request a return, contact 77 Studios with your order information.
Please include:
- Your full name
- Order number
- Email address used for the purchase
- Product name
- Reason for the return
- Photos, if the item is damaged, defective, or incorrect
Our team will review your request and provide return instructions if your request is approved.
Please do not send products to a return address without receiving return instructions from us first.
4. Return Shipping
Unless the item is defective, damaged, or incorrectly supplied, the customer may be responsible for the cost of return shipping.
For approved returns caused by an error on our part, such as receiving an incorrect or defective item, 77 Studios may provide appropriate return-shipping assistance.
Original shipping charges are generally non-refundable unless required by applicable law or the return is the result of an error attributable to 77 Studios.
5. Exchanges
If you would like to exchange an item for another size or style, please contact us as soon as possible.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may process the eligible return as a refund instead.
6. Damaged or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photographs of the issue.
After reviewing the situation, we may offer:
- A replacement
- An exchange
- A refund
- Another appropriate resolution
Do not discard a damaged or incorrect item until our team has reviewed your claim.
7. Refunds
Once your returned item has been received and inspected, we will determine whether it qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
8. Partial Refunds
A partial refund may be considered when an item has minor issues that do not qualify for a full return, or where only part of an order is eligible for a refund.
Any partial refund will be determined after reviewing the circumstances and condition of the product.
9. Late or Missing Refunds
If you have been notified that your refund has been processed but have not received it, first check your original payment account.
You should also contact your bank or payment provider, as processing times can vary.
If you still cannot locate the refund, contact 77 Studios with your order and refund details so we can assist you.
10. Sale and Promotional Items
Products purchased during sales, promotions, or special offers may be subject to different return conditions.
If an item is specifically identified as Final Sale, it may not be eligible for return or exchange unless it arrives defective or applicable law provides otherwise.
11. Order Cancellations
If you need to cancel an order, contact us as quickly as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests, but an order that has already been processed, dispatched, or shipped may no longer be eligible for cancellation.
In such cases, the standard return procedure may apply.
12. Refunds for Unclaimed or Refused Packages
If a package is returned to us because it was refused, unclaimed, or the shipping information provided at checkout was incorrect, additional shipping or handling costs may apply.
Any refund in these circumstances will be reviewed after the returned package has been received.
13. Return Inspection
All returned products are inspected after arrival.
If the returned item shows signs of use, washing, damage, alteration, missing tags, or other conditions that make it ineligible, we may decline the return or reduce the refund where permitted by applicable law.
14. Policy Changes
77 Studios may update this Refund & Return Policy from time to time to reflect changes in our business practices, products, services, or legal requirements.
The latest version will always be published on this page with the updated revision date.
15. Contact Us
If you have questions about returns, exchanges, refunds, damaged products, or order cancellations, please contact 77 Studios through the contact information available on our website.
77 Studios Clothing
Website: 77studiosclothing.com
We appreciate your business and are committed to making the return and refund process as clear and straightforward as possible.